Edward Mulwa of the FACES program in Kenya described their use of the Ushauri system during our October 13th call. Ushauri was developed by mHealth Kenya and is an automated appointment diary that includes a defaulter tracing module. Edward shared that the system also helps them to analyze how many patients are being booked and the rates at which appointments are kept. A key to the adoption of the system was to remove all the paper tools previously used. They were able to scale to 62 sites and can get data at the facility level for local analysis. This tool has also been beneficial during the COVID19 pandemic as it has helped with decongesting busy facilities, broadcasting messages about facility closures, and improve communications so that patients have sufficient medication in the event of a shutdown. For more information, please visit the following websites:
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